Here are some cool facts about customer service taken from this page. Customer service is especially important because it’s so easy for customers to complain on social sites such at Twitter and Facebook!
“Well done is better than well said.” – Benjamin Franklin
Here are vWorkApp’s top ten blog posts from 2011. You can click on the images to the left to go to each blog post.
The number one blog post was the one about vWorkApp winning the TUANZ Mobile Application of the Year for 2011. Woohoo! 
The second most popular blog post is a brief explanation of iMessage on new iOS devices.
In third and fourth places were blog posts featuring case studies. One case study is about how vWorkApp’s dispatching software helped a trucking company save time, reduce administration costs and improve staff satisfaction.
The other case study is about vWorkApp’s dispatch software helping a meal delivery company in San Francisco. vWorkApp helped this company to improve routes, organization and customer service.
The fifth post briefly talks about the price of an unlocked iPhone 4S and the sixth post breaks down how vWorkApp can benefit a taxi company.
Post number seven features a small infographic with some history on tablet computers and post number eight is simply a short list of facts about the taxi industry today.
In ninth place comes a post that compares the iPad to the Samsung Galaxy Tab (caveat: the iPad, Samsung tab and other tablet computers are changing very rapidly, so information in that post might be incorrect today).
And finally, in tenth place, is a post about how vWorkApp saves truckers money on gasoline expenditures.
There you have it. vWorkApp’s top ten blog posts in 2011. And now we’re looking forward to an awesome 2012!
We got some Twitter lovin’ from @WeCompost. We hope you guys are enjoying vWorkApp’s job dispatching software!
The answer: very important. According to one survey [1], a company’s use of the latest technology improved customer experience and satisfaction. Motorola Solutions, Inc. recently published a portion of their annual Holiday Shopping Survey and found that retail experience was better for both employees and customers when the employees used the latest technology.
Below is a small infographic with some of the facts from this survey:
The information above applies to retail stores, but there were similar findings with vWorkApp, a SaaS and job dispatch software.
Square Meals, a vWorkApp customer, found that her company had increased customer satisfaction when her company implemented vWorkApp’s job dispatch technology [2].
Square Meals, a meal delivery service in San Francisco, implemented vWorkApp’s dispatching technology to help her company deliver meals to San Francisco residents.
One of the benefits of using vWorkApp was the 99% improved efficiency in responding to Square Meals’ customers’ questions. For example, a customer would call Square Meals to ask for a location of an item, and Square Meals could report an exact location and approximate time of arrival. Square Meals customers were impressed by this and as a result viewed Square Meals as a highly professional business.
Click on the image above to read more about how vWorkApp’s technology helped Square Meals.
One way to establish a competitive advantage is through customer satisfaction. For example, one reason that Apple is doing so well is because their customers are very satisfied with Apple products. Read an example of this here. Below is an image from the aforementioned article that displays peoples’ satisfaction with different personal computers. Apple ranks number one.
And customer satisfaction could lead to a lifetime of his or her business. The following information can be found in a Starbucks case study showing the value of a lifelong customer:
High customer satisfaction could lead to a lifetime of a customer’s business, as seen by the Starbucks case study. High customer satisfaction can help to make your business one of the best in the industry, such as Apple in the PC industry.
One way to increase customer satisfaction is through the adoption of the latest technology. Thus, technology is very important to your company’s success.
Sources:
[1] MarketWatch.com. “75 percent of Retail Associates Report Latest Mobile Technology Leads to Better Customer Experience, According to Motorola Solutions Survey.” marketwatch.com. MarketWatch. Web. 20 Dec. 2011. 21 Dec. 2011.
[2] vWorkApp. “vWorkApp and Square Meals case study.” vworkapp.com. vWorkApp. Web. 21 Dec. 2011.
For the people on Team Android, there’s now the lovely new Samsung Galaxy Nexus.
It costs $299.99 with a new contract with Verizon Wireless. Otherwise it’s $649.99. According to the Samsung website, it is the “world’s first phone with a 4.65” high-definition Super AMOLED display.” It’s also the first phone to run on Android 4.0, Ice Cream Sandwich.
Other cool features include that you can unlock the phone by smiling at it (charming!) and it has 150 hours of battery life—on standby—which is equivalent to 6.25 days.
The phone has a 5.0MP camera (not quite as good as the iPhone 4S 8MP camera), and 32GB of memory. And of course there are thousands and thousands of apps available for download in the Android app store.
I once wrote this beautiful paper for an Economics class. I wrote it using Microsoft Word and I saved the document frequently, because Dad always warned me about crashing programs and dying computers. Then my computer died. Of course.
Luckily I had a partner for this project, and I had recently emailed him a version of our paper! This email stored our paper in “The Cloud.” The cloud saved me from spending many hours rewriting this paper.
Cloud computing is as beneficial to businesses as it is to students with flakey old computers.* This includes businesses involved with job dispatching. Below are notes that emphasize the benefits of the cloud and web based dispatch software like vWorkApp.
A dispatcher might sit at a desk, in front of a computer, and dispatch jobs. This dispatcher might job sheets, sticky notes and a phone to dispatch jobs. He might print out job sheets or write schedules every morning, then he might spend hours sorting paperwork at night.
While this method of job dispatch does work, it’s not the most efficient way to dispatch. It’s a bit like printing new versions of my Economics paper, then retyping each new version instead of just saving my paper in an email (or the computer, if it’s reliable…)
Web based dispatching software allows a dispatcher to quickly update schedules from any web-enabled computer. He isn’t shackled to his desk, rewriting and printing new schedules for his mobile workers.
Information within vWorkApp is stored in the cloud. This could include customer data, such as business locations and billing addresses. It could also include employee data, such as who the employee’s customers are and when your employee last visited this customer.**
This is invaluable data when it comes to analyzing and streamlining business operations over any period of time. And keeping this data in the cloud means you won’t lose it. So when you need to do your taxes, you have months or years of data in one safe location.
In addition, the data back up is automatic. You don’t need to create folders—virtual or physical—to hold this information.
One holdup for companies that are considering using software instead of pen-and-paper or cell phones is the expensive hardware that’s often involved. With a dispatching software that uses the cloud (such as vWorkApp), there is no hardware (except smartphones). And this web based software is updated and reviewed frequently by a team of engineers and programmers.
Since data is kept in the cloud, it’s easy to consolidate. If you need to run reports to analyze business operations, simply export data to Excel. Perhaps you need to put a bunch of data into an external accounting system like QuickBooks? This is easy with vWorkApp, and it means dispatchers don’t need to spend hours manually typing data into accounting software.
The more dispatched employees you have, the harder it is to dispatch without software. Printing schedules for two dispatched workers is a lot easier than printing schedules for twenty workers.
A web based dispatching software like vWorkApp has information stored in virtual servers in the cloud. This makes it easy to add extra workers or update information anywhere in your job dispatch operations.
For example, a company could use some proprietary software on their own servers (versus virtual servers) for job dispatching. This proprietary software and the servers might not easily accept changes or additional software or information. Virtual servers (in the cloud) are highly adaptable.
The Cloud explained
I really like this video. It explains cloud computing really well. Clicking on the image below will take you to YouTube, where you can watch the video.
Below is a portion of a cool infographic that I found on mashable.com. Click the image below to see the article and the rest of the infographic.
*NOTE: We got an A on our project
**NOTE: All data is EXTREMELY safe and secure. Read about vWorkApp’s information security here.
Filters in job receipts
You can now apply filters to job receipts. You can filter job receipts by steps, job details and/or proof of delivery (POD). You can also choose to display—or not to display— custom fields.
If you use the API to view your customers, the results are now paged every 200 records by default. This is customizable. You can now also use the API to search jobs by customer name.
The Mobile Excellence Awards took place in Los Angeles on December 5th. The award for the Best Mobile Product in 2011 was the WOWee ONE Slim.
WTF is the WOWee ONE Slim?
It’s a compact, portable speaker made by WOWee ONE. It weighs a whopping 120 grams (0.26 lbs). According to the company site, the WOWee ONE Slim “produces an incredible bass sound with a 40Hz – 20kHz sound range.” It’s small enough to fit in your pocket and costs about $117 on Sears.com.
By contrast, there’s the iNuke Boom…
This bad boy is 700 lbs of speaker. It costs $30,000 and blasts 10,000 watts of power—The WOWee ONE Slim only produces two watts of power. It’s also eight feet long by four feet high. Here’s a picture of the iNuke Boom:
And here’s a diagram so you can compare the sizes of these two speakers with a six-foot-tall person:
~ Michele
Read the original article here
vWorkApp dispatching software works on both Apple mobile devices (that is, iPhone and iPad) and Android smartphones. But which one do you choose? Android or Apple? More and more people are choosing Android phones over all others.
