<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=2075975219360928&amp;ev=PageView&amp;noscript=1">

Executive Summary

Priority U is a family owned and operated company, providing customers with 24/7 service and support throughout Shawnee, Kansas (USA) since 1998.

Priority U provides a wide range of refrigeration, ice machine and commercial appliance repairs. They offer a same day service and 24 hour emergency hot-line. Fitting within the rapidly growing On Demand Mobile Service economy, they pride themselves on their ability to respond to urgent call outs with a mobile team of technicians.

We interviewed Jolene Dueringer, VP and Owner, about how they operated both before and after vWork.

"Before vWork we were using paper work order and 2 copy forms. This manual process resulted in missing paperwork, inadequately completed job forms which made monthly invoicing difficult. Reading the tech’s handwriting was often a challenge and time consuming."

The challenges of managing a paper based workflow

"Before vWork, we were using paper work orders and two copy forms. This manual process meant we faced challenges around missing paperwork orders that the technicians in the field were completing. The mobile technicians didn’t always fill out the information that was required on the paper work orders and crucial information for invoicing was missing. The other issue was that it was difficult and time consuming to dig out the forms once they were completed and filed. And if they got lost, we didn’t know who or what to bill. The techs didn’t malways fill out all the information we needed to have to bill appropriately."

In addition to the billing issues they also had to deal with illegible hand writing which was hard to read and time consuming!

"Support has been amazing!!! Usability is as simple or as complex as you need it. The features and options you have for reports and invoicing are wonderful and very easy to use and self-learn. They love the map feature for driving to the next location from where they are. It is easy for staff at the office to see what is going on."

Jolene reported that they have seen over 10% increase in productivity since moving to vWork. "Using vWork as our platform has meant our workflow is much more streamlined. We have also had less paper traffic in the office and it has helped with our billing processes as well".

Key results

Job information in the vWork system makes it much easier to return to the same job site.

Our workers love the map feature guiding them to their next job location.

Workers are now completing the mandatory job fields as they move through the job form.

Workflow is now streamlined with less paper traffic in the office and reduced administration.

The billing process is much easier and we have the information we need to invoice.

Best of all, we have seen over 10% increase in productivity since the move to vWork.

The business needed to move to a solution that ticked the following boxes:

  • Ensured their technicians completed necessary fields in the job forms
  • Maintained a consistent standard of book keeping
  • Collected critical job information for future reference
  • Cost effective
  • Easy to use
  • Could grow with any business
  • Provides customization options

Jolene reported that they have seen over 10% increase in productivity since moving to vWork. “Using vWork as our platform has meant our workflow is much more streamlined. It is easier for us to return to job sites and know what repairs need to be done after we have been there for diagnosis of the equipment. We have also had less paper traffic in the office and it has helped with our billing processes as well.

priorityu.com

We recognized the need for a technology solution but we needed something cost effective which could grow with us. We also needed the ability for the company to help us with customizing the software specifically to our needs.

Jolene Dueringer
VP and Owner

The cost of the hardware was one of the hardest things to withstand but it has paid for itself over and over again!

Jolene Dueringer
VP and Owner

vWork is a hugely important tool for us in how we run our business. It is a seamless tool that just grows with our company and what we provide our clientele. It proves how important it is to our business on a daily basis!

Jolene Dueringer
VP and Owner