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A case study of success with vWork

Executive Summary

Nelmac is one of New Zealand’s leading environmental management companies. Established in 1995 and owned by Nelson City Council, Nelmac now delivers its services to a wide range of private and public organisations around New Zealand. Their expertise extends across both urban and rural environments, often working with water services, estate conservation and recreation facilities. They and sports field construction and maintenance where they are responsible for the overall solution.

Nelmac has an absolute focus on the customer, and put them at the centre of what they do and how they operate; so they chose vWork to automate their customer centricity and also to increased their efficiency as they carry out thousands of jobs a year across Nelson and Marlborough.

vWork has reduced the amount of data entry required, automated the creation of jobs and raised the awareness of Health and Safety for both office workers and workers in the field.

Background

Because Nelmac works with both reactive jobs, like prompt and high quality fixes to environmental infrastructure, as well as regular repeating jobs like sports turf mowing and maintenance; Nelmac needed a flexible system that could be configured easily in real time, as well as provide a live view of their 300 staff spread across multiple provinces.

For Nelmac CEO Lee Babe, being able to wrap environmental services delivery around the needs of the customer was key. Not only was he passionate about exceeding customer expectations, he also wanted to be able to keep them updated in real-time on job progress.

Nelmac carried out a comprehensive review of field worker platforms – as well as the development potential of an incumbent player - before selecting vWork. They made the decision to go with vWork because of the ability to configure the platform for a range of job types, from promptly resolving an urgent water leak, through to the efficient scheduling and delivery of repeating jobs like facilities maintenance and mowing.

Key Results

Nelmac was able to stop the double handling of information, and the maintenance of parallel systems, into a single integrated workflow.

It was easy to convert Nelmac’s processes and business rules, into vWork job templates.

The API mapping was straightforward and vWork were happy to embed some of their staff with our team to get them up and running, and then deliver training.

Using Autoflow and vWork’s API, job requests from the council are now automatically created in vWork for dispatchers to action.

The user interface on phones and tablets is easy to use, such that field staff who were not digital natives were able to start using it quickly.

After an intensive 18 months of searching, they made the decision to go with vWork.

Key Facts

Nelmac is able to provide total contract solutions and a wide range of services; from strategy and planning through to final delivery and on-going management.

From Conservation and Ecology, Facilities Management, Water and Refuse and Recycling – to Professional Landscape Architecture and Professional Arborial Services; Nelmac’s knowledge, resources, reputation and commitment are unmatched.

Key Criteria for Assement

  • Absolute focus on the customer.
  • Cost effective.
  • Speed to get it live and operational.
Nelmac.co.nz

The vWork platform is true to label, it gives us transparency and efficiency but most importantly it helps us delight our customers – which is what Nelmac is all about.

Nelmac

Nelmac is able to provide total contract solutions and a wide range of services; from strategy and planning through to final delivery and on-going management.

Nelmac

From Conservation and Ecology, Facilities Management, Water and Refuse and Recycling – to Professional Landscape Architecture and Professional Arborial Services; Nelmac’s knowledge, resources, reputation and commitment are unmatched.

Nelmac

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