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City Workforce Management Software

The vWork web-based job management and dispatch platform is ideal for use by local councils and city organizations to manage remote and mobile teams, such as sanitation, refuse and facilities management.

Some of the many, many features city workforce management professionals will find helpful day to day:

Real Time Workflow Management

  • Jobs can be assigned to more than one worker simultaneously, when one of them accepts the job the others are immediately notified.
  • All pending jobs can be seen at a glance, no more letting unassigned jobs fall through the cracks.
  • Repeating jobs can be automatically created according to a pre-defined schedule and assigned to workers.
  • Different job workflows can be specified by building templates with however many steps are needed, using your own preferred terminology. Remote maintenance, sanitation or other workers can capture all necessary information in the field in real time.

Schedule and Dispatch

  • Save on gas costs, travel time and expense and response times for such services as sanitation team scheduling or mobile maintenance teams with destination mapping and directions, which offers GPS-mapped best routes to field locations and shows the location, direction and speed of all vehicles on the road.
  • City waste management, refuse collection and other services can be shown on the screen in comprehensive detail, and tracked in real time.
  • Free in-app messaging keeps you in touch with all on-the-job sanitation, mobile maintenance, and other service workers at all times.
  • Employees’ locations can be tracked while on the clock to help you find maximum efficiencies in assigning and tracking work. Tracking is disabled during off hours.

Stakeholder Portal

  • Stakeholders can log in to a password protected portal to request service, be given a job tracking numbers, and follow job progress.
  • The site can be completely branded as your own from a customer-facing point of view, for the all-important unified stakeholder experience.

There were very few usability questions. Customers love that we have a much quicker response time and are able to more accurately estimate when we’ll be able to arrive.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing

It was previously impossible to quickly and accurately determine how many calls we could schedule weeks in advance.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing

Since implementing vWork, we have spent less time figuring out when and where we are going and more time figuring out how we can better serve our customers and work on acquiring new ones.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing