The vWork platform for web-based field service management is used successfully in many industries with mobile field service agents. vWork helps our users organize and deploy their resources most efficiently and smoothly.

Field service management presents many unique challenges, and the vWork software, which integrates easily with many systems already in wide use, is designed to allow non-technical users handle those challenges:

Service disruptions are immediately addressed.

  • Location mapping, real speed and direction and the ability to assign jobs to multiple workers means the best worker gets to the situation the fastest.
  • GPS programming tracks worker location in real time.

Financial

  • Automated quote and invoice processes. Set the system to deliver quotes and invoicing your way. Delivery workers can complete quotes in the field for instant email approval, and invoices are quickly created and delivered.
  • Import customers. Easily populate the system with automatic CSV exports of customer lists from existing systems and spreadsheet software.

Travel and transportation costs are minimized.

  • Destination mapping and directions means the optimal route is always suggested, reducing fuel usage and travel time.
  • Accurate addressing puts the correct destination addresses on auto-complete.

Workers are employed most efficiently.

  • Drag and drop scheduling allows for an instant picture, in real time, of the status of all open jobs, workers and one-click job assignment.
  • Workers are located on maps in real time with speed and direction, for most efficient deployment.
  • Accept / Decline is handled in real time across all users, and Auto Decline reopens job assignments if a job isn’t accepted by a set time.

Workers are productively assigned.

  • Real time status updates and job progress is shown on the screen.
  • Jobs can be assigned instantly or weeks and months in advance on automated scheduling.
  • Generate your own customized templates to have workers fill in all necessary field information for real time updates.

Invoicing and quote functions are integrated.

  • Quotes are created and sent to field workers to complete, then automatically returned.
  • Customized price books can be selected for each job template.
  • Invoices can be automatically generated including materials, job hours, price books, and any other fields you wish.
  • The vWork field service management software integrates smoothly with the front and back office systems you’re probably already using, including Salesforce, Xero, Quickbooks and many others.

There were very few usability questions. Customers love that we have a much quicker response time and are able to more accurately estimate when we’ll be able to arrive.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing

It was previously impossible to quickly and accurately determine how many calls we could schedule weeks in advance.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing

Since implementing vWork, we have spent less time figuring out when and where we are going and more time figuring out how we can better serve our customers and work on acquiring new ones.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing