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vWork helps keep your field technicians operating at maximum efficiency.

Dispatching field service technicians is a complicated business, and vWork is designed to keep jobs, field technicians and customers organized on your screen, so you can focus on maximizing business efficiency and productivity.

Specifically, the vWork technician dispatch software offers the following advantages:

Scheduling

  • Drag and drop. The vWork dispatch & scheduling platform is designed with the nontechnical user in mind, and can be mastered quickly and easily. Scheduling is as simple as dragging a job from the workbench and dropping it in a technician’s schedule.
  • Location mapping. The platform shows available field technicians on a real time map, open jobs, driving times and distances so you can make efficient command decisions saving time and fuel costs, and increasing customer satisfaction.
  • Multiple technician assignments. Offer jobs to one worker or as many as you want, with automatic acceptance alerts. Auto Decline can automatically reassign a dispatch job if the field technician does not accept it within a certain time frame.

Mobility

  • Field technicians never have to come to the office, as the vWork field technician dispatch and scheduling platform is fully functional on Android and iOS smartphones and tablets.
  • Field techs can access and fill out all reports on the road, and even get legal signatures from customers.
  • You can create customized job report templates using your own terminology for each kind of job.
  • The system offers free in-app messaging and real time job status updates.

System Compatibility

  • Invoicing and quoting jobs are handled automatically. Accepted quotes are automatically converted to jobs in the system.
  • vWork is compatible with most widely-used back office and financial systems, such as Quickbooks, Xero, Salesforce and others.

There were very few usability questions. Customers love that we have a much quicker response time and are able to more accurately estimate when we’ll be able to arrive.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing

It was previously impossible to quickly and accurately determine how many calls we could schedule weeks in advance.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing

Since implementing vWork, we have spent less time figuring out when and where we are going and more time figuring out how we can better serve our customers and work on acquiring new ones.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing