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Foodstuffs North Island

Snapshot

Sector: Delivery

Size of field team: 279

 

 

A fresh take on the last mile

Company

Foodstuffs North Island is New Zealand's largest grocery cooperative and stewards a network of supermarkets, online delivery networks and wholesalers. Since its first online order in 2017, Foodstuffs North Island's New World stores have built a loyal base of online shoppers.

 

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Challenge

Demand for New World's online shopping skyrocketed as a result of the Covid-19 pandemic. Aware that every touchpoint in the online shopping journey is a chance to win hearts, New World sought job scheduling software that would enable their drivers to deliver the best possible shopping experience.

Solution

vWork was rolled out for its ability to:

  • Easily manage complex deliveries, including those with alcohol and chilled foods.
  • Keep customers updated on their estimated delivery time.
  • Integrate with SAP with a proven API.
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