Size of field team: 279
Foodstuffs North Island is New Zealand's largest grocery cooperative and stewards a network of supermarkets, online delivery networks and wholesalers. Since its first online order in 2017, Foodstuffs North Island's New World stores have built a loyal base of online shoppers.
Demand for New World's online shopping skyrocketed as a result of the Covid-19 pandemic. Aware that every touchpoint in the online shopping journey is a chance to win hearts, New World sought job scheduling software that would enable their drivers to deliver the best possible shopping experience.
vWork was rolled out for its ability to:
Using vWork, Gilmours was able to test a new delivery offering during a period when there was high demand for home delivery. And importantly, it was up and running in just three days. Read more.
The time taken to schedule the daily runs has reduced by 60% after implementing vWork. The business is benefiting from improved service reliability and has the added benefit of health and safety checks being built into every job. Read more.