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Wrap around customer communication tools

Building a great customer experience

Great communication is one of the keys to keeping customers happy – and coming back again and again. With vWork’s customer management tools, you can keep your customers informed every step of the way – and even survey them at the end of the job to see where you can improve. 

Automated customer communications

Your customers can receive automatic delivery time updates via SMS and email and can communicate directly with your field worker via the app, if this feature is enabled. Automated customer communications removes the need for dispatchers to manually update customers and reduces time consuming phone calls.

(Automated SMS alerts is available in vWork Enterprise edition only.)

Map view

By simply clicking on the map link in the SMS and email updates, customers can track exactly where your field worker is in relation to them – giving them enhanced visibility of arrival times.

Survey your customers

Surveying your customers about your field work and understanding your Net Promoter Score is easily achieved when integrating with Ask Nicely. At the end of each job, your customers’ get asked to complete the survey question you set.

Branded customer portal

Your customers can request their own jobs via a dedicated portal that includes your logo, which is from your website.  You set the parameters such as work hours and job types so that customers can effortlessly book their own jobs. And as all access is controlled via secure logins and portals can be setup as public or invite only, you can be assured that this self-service portal works as you need.

Wrap around real-time communication

With vWork’s wrap around communications layer, you can message your field workers within the app keeping everyone informed as job specifications change. And your field workers can get in touch directly if they have questions.

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