Nelmac is an environmental management company with many moving parts. There are hundreds of field workers and thousands of monthly jobs which make up three distinct divisions with different needs.  The jobs involve thousands of client owned assets that need servicing on a regular or ad hoc basis. Service level agreements with clients require visible and transparent records of job completion. ­­­­­

Initially Nelmac was looking for a solution to schedule thousands of jobs and correspondingly record and report on job completion, both internally and to Nelmac’s clients. Sharing this valuable information would enable Nelmac’s clients to immediately view real time job status. The second challenge Nelmac needed to address was to drive productivity gains for dispatchers and field teams.

vWork (Enterprise edition) is used for its ability to:

• Easily record proof of delivery for each job to demonstrate that overall contract-critical delivery has been reached.
• Provide smooth job scheduling and dispatch for increased productivity.
• Easy-to-use API to pull data into vWork from other business productivity tools.
• Help compliance with health and safety processes.