Sector: Open spaces management
Jobs per month: 10,000
Nelmac is an environmental management company with many moving parts. There are hundreds of field workers and thousands of monthly jobs which make up three distinct divisions with different needs. The jobs involve thousands of client owned assets that need servicing on a regular or ad hoc basis. Service level agreements with clients require visible and transparent records of job completion.
Initially Nelmac was looking for a solution to schedule thousands of jobs and correspondingly record and report on job completion, both internally and to Nelmac’s clients. Sharing this valuable information would enable Nelmac’s clients to immediately view real time job status. The second challenge Nelmac needed to address was to drive productivity gains for dispatchers and field teams.
vWork (Enterprise edition) is used for its ability to:
Using vWork to manage a large volume of jobs, assets and field workers has given Landscape Solutions a visible platform for ensuring smooth delivery of an outcome-based service contract. Read more.
Using vWork, McLeod Cranes improved onsite job data capture, which resulted in an additional 10% in revenue. Other key benefits include improved SLA management and better communication between all involved with jobs. Read more.