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Novis

Snapshot

Sector: Clinical healthcare products 

Focus: Nationwide across Australia

Integration: Inhouse asset-management

 

 

 

Novis making more of a difference with vWork

Novis

Novis Healthcare is a family-owned business with a wide range of capabilities. It specialises in offering high-quality care and rehabilitation equipment to a wide range of clients including: hospitals, aged care facilities and allied health professionals. Its national network of partners is supported by teams in Sydney, Melbourne and Brisbane.

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Home-Care Novis from website

Challenge

Novis needed to transition its nationwide  Australian team from Outlook calendar appointments to a system that provided  real visibility and accountability for healthcare equipment deliveries.

Solution

Novis implemented vWork’s standard product, tailoring it with dedicated templates, real time visibility and three way communication  plus a custom API integration.

Outcome

A significant improvement - with Novis consistently meeting 95-96% of its delivery KPIs. Customers praised the the efficiency of its delivery service and the level of communication provided. 

“We have confidence in being able to meet our customer’s expectations - with every delivery - and that's what makes the difference.” 

Zohra Behayar, Operations Manager, Novis

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