Waireka Group digitizes with vWork
By digitizing its existing paper-based job management processes Waireka Group was able to provide better service to customers. Including the ability to schedule more jobs, reduce costs and implement an easy to manage process for managing the complexities introduced by the COVID-19 pandemic.
Challenge
Waireka Group wanted to improve its scheduling processes to provide excellent job transparency for dispatchers, customers, and partners.
Solution
vWork digitized existing paper-based processes and provided real time accuracy using capability such as Xero integration and email scraping.
Outcome
Overall time spent from dispatching through to invoicing reduced by 50% with a huge uplift in overall customer satisfaction and trust.
“Digitizing our existing paper-based processes and using vWork has helped our workers to stay safe out in the field. Using vWork on their tablet, they can take a photo, upload it, and the whole thing is contactless with no signature required.”
Ashwin Mani
General Manager, Waireka Group
Challenge
To improve Waireka Group's scheduling processes and provide excellent job transparency for dispatchers, their customers, and partners.
By digitizing its existing paper-based job management processes they could provide better service across scheduling and dispatching jobs.
Solution
- Provide detailed analytics and advanced delivery reporting
- Provide customers with real-time updates and absolute transparency through the establishment of a customer portal
- Provide detailed analytics and advanced delivery reporting
- Integrate Xero and automatically calculate invoice amounts at job completion and send invoices within hours
- Capture accurate information on each job to enable precision time-based billing
- Manage regulatory requirements for COVID-19 by integrating vWork’s health and safety features.
Benefits
- Improved information and transparency for customers from the establishment of a customer portal.
- Improved management of COVID-19 impacted supply chain and health and safety issues.
- Advanced reporting and data for better business decision making
- Overall time spent from dispatching through to invoicing reduced by 50%.
- Huge uplift in overall customer satisfaction and trust through customer feedback channels.
In time to invoice.
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Based out of Christchurch, Waireka Transport & Logistics is an expert service provider in transport, warehousing and logistics.
The business is currently carrying out over a thousand jobs per month, across its core transport and logistics division and container and freight cartage.