Waireka Group

To improve their scheduling processes and provide excellent job transparency for dispatchers, their customers, and partners. By digitizing their existing paper-based job management processes they could provide better service, schedule more jobs, reduce costs and implement an easy to manage process for managing the complexities introduced by the COVID-19 pandemic.

• Provide detailed analytics and advanced delivery reporting 
• Provide customers with real-time updates and absolute transparency through the establishment of a customer portal 
• Integrate Xero and automatically calculate invoice amounts at job completion and send invoices within hours
• Capture accurate information on each job to enable precision time-based billing
• Manage regulatory requirements for COVID-19 by integrating vWork’s health and safety features.

• Improved information and transparency for customers from the establishment of a customer portal.
• Improved management of COVID-19 impacted supply chain and health and safety issues.
• Advanced reporting and data for better business decision making
• Overall time spent from dispatching through to invoicing reduced by 50%. 
• Huge uplift in overall customer satisfaction and trust through customer feedback channels.