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Waireka Group

Snapshot

Sector: Transport & Logistics

Size of field team: 27

Orders per month: 1,000+

 

 

Using technology to manage customer expectations 

Challenge

Waireka Group wanted to improve its scheduling processes to provide excellent job transparency for dispatchers, customers, and partners. 

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Solution

 

vWork digitised existing paper-based processes and provided real time accuracy using capability such as Xero integration and email scraping.

Benefits

Overall time spent from dispatching through
to invoicing reduced by 50% with a huge uplift
in overall customer satisfaction and trust.

"It frees us up and not only saves us time, but
saves our customers’ time too."

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