Wrap around customer communication tools
Timely communication is a foundation of service reliability. With vWork’s 3-way SMS and automated messaging, you keep your customers and workers informed every step of the way.
Automate customer communications
Automatically send emails and SMS
Confirm appointments, reminders and any changes or delays. Customize as you need.
Visible worker locator
Include a map showing driver / worker location in emails and SMS for added clarity.
Three-way SMS
Real-time txt communication between customer, technician/driver and dispatcher.
Team communication
Share updates directly with worker
When appointments or job specifications change, message your workforce directly in the app. In turn workers - can use the app to keep the business updated.
Communicate schedule updates
As the work schedule changes, workers are automatically updated from within the app.
Set automatic alerts for trigger events
Define specific, criteria driven, automated emails for health and safety issues or potential non-delivery of contracted services.
Self-service appointment booking
Branded booking portal
Customers can request own jobs via a dedicated website that is branded with your logo. Manage the booking hours, days and appointment type.
Secure access for booking
Controlled access to booking portal for added peace of mind.
What our customers have to say...
"Using vWork means that our customers will have a great customer experience each and every time they use one of our cars. And this is the cornerstone of our business."
Mohamed Almoghalis
VP Technology, iDrive
Check out these other features
Tools for dispatchers
Tools for mobile workers
Health + safety tools
API and integrations
