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Running the most efficient security dispatch system possible is crucial for maximum security coverage as well as your officers’ personal safety. vWork is a web based field service scheduling and dispatch platform ideal for use in the security industry.

vWork’s software offers many advantages specific to security guard dispatch:

Real time tracking. The vWork security dispatch software allows you to track all on-duty officers in real time, with locations plotted on a Google Map style interface.

  • Officers in cars are shown with location, direction and speed, so you can make the best command decisions in officer assignment.
  • In addition to the most effective security officer assignments, the system’s GPS-enabled destination mapping and directions allow you to make the most efficient assignments considering fuel costs, arrival time and proximity as well.

Instant communication. The system is set up for real time communication among all team members.

  • Free in-app messaging keeps everybody in touch.
  • Real time status updates keep all users aware of everyone’s job status.
  • System-wide alerts can be sent to instantly update everybody, and to let somebody know exactly when a security officer will arrive.
  • The vWork security dispatch software platform is fully featured on both Android and iOS devices, phones and tablets.

Reporting. Reports can be scheduled, automatically created and sent to any email addresses.

  • All reports can be customized to your specific needs using your terminology.
  • Field security officers can be prompted to enter all the information you need for regular reporting.
  • Jobs can be broken down into steps to determine what activities require the most time.
  • Jobs can be broken down across customer base for accurate, automated invoicing.

Financial. The vWork platform integrates smoothly and easily with most commonly-used back office invoicing and financial systems.

  • Works with Xero, Quickbooks and other standard systems, eliminating hassle and keystroke mistakes in manually transferring information.

There were very few usability questions. Customers love that we have a much quicker response time and are able to more accurately estimate when we’ll be able to arrive.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing

It was previously impossible to quickly and accurately determine how many calls we could schedule weeks in advance.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing

Since implementing vWork, we have spent less time figuring out when and where we are going and more time figuring out how we can better serve our customers and work on acquiring new ones.

Nathaniel Cochran
Director of Operations - Dwyer Plumbing