12 August 2016
vWork Affiliate accounts
In this increasingly connected world, Businesses sharing and collaborating on their respective specialties allows you to always say yes to a customer. We have now built this ability into vWork.
You can now pass jobs back and forth between different vWork accounts. We call this new feature Affiliates.
This lets subcontractors completed parts of a job, or the whole job and your business (as the owner of the job) can track and view the status of the job.
This is an enterprise feature and requires at least 1 vWork enterprise account and 1 vWork business account.
We give your business the ability to pass and receive jobs from as many other vWork accounts as you wish.
We also allow jobs to be passed to another subcontractor, then another and so on, all with visibility on the job status and progress.
You control what the subcontractor sees and what level of permission they have. For more detail on permissions and how to set this up please dive into these detailed help articles.
22 March 2016
Customers have no idea when workers will show up, the customer experience is broken.
We wanted to cut down the back and forth communication and allow full transparency on when your customers job will get done, or their delivery will arrive.
We looked at our current ETA alert and took it to the next level with an optional live view. This means your customer can get an automated link to a live map of your worker and the job location.
In addition to this, with our updated ETA alert you also can include your workers contact details so any scheduling conversations don’t have to go through the dispatcher.
Our updated ETA alert email will also include your company’s branding and graphics so there is no mistake in whom the communication is coming from.
To streamline your customer experience, set this up on your account and give it a try today.
Follow the steps in the help and setup article here.
22 January 2016
Shift On/Off, the new feature from vWork, is available now. Your mobile workers can now easily signal whether they are available or unavailable for jobs via their smart phone.
A dispatcher can now see if a worker is ‘on shift’ (and available for assignments) or not, all through the job schedule. This provides much more visibility and flexibility, especially with a workforce that may operate with varying schedules.
Your clients are better informed from the get-go, which only improves their experience.
For the worker, Shift On/Off can be used when taking a lunch break or other personal time, possibly relieving their stress around normal circumstances, and making it easier for them to manage their day.
Shift On/Off comes with some handy extra options:
- Shift reporting so you can run time-sheets on shift times if needed.
- Quick “shift off” times, a simple way for a worker to indicate the time that they are having off from that moment.
- Custom “shift off” times for personal holidays or other.
Dispatchers can override the Shift On/Off notification, if need be.
Shift On/Off can be turned on in your vWork settings now.
If you would like more detail please refer to our overview help article or specific to Apple or Android devices.