We are very excited to announce our latest feature – messaging. You can now chat with your workers in the field using vWork. Here’s how it works…
First, Turn on Messaging for Your Dispatchers
On the user admin page you will now see a new permission, “Messaging Tab”. Enable this tab for all of your dispatchers that need to send or receive chat messages. (You don’t need to enable this for your mobile workers, they are turned on by default.)
Once this is done, you will see a new tab in the top menu bar, “Messages”.
Now, You Can Create a New Message
To create a new chat message, simply go to the messages tab and click the green button, “Create New Message”. You can then begin entering the message information.
Select Your Message Recipients
The first thing you need to do is select the recipients of the message. There are a number of ways of doing this:
- You can simply start typing a worker’s name and select it from the list. (You can add more than one if you wish.)
- You can start entering information in the job box (customer name, template name, job no, street address, etc..) vWork will suggest jobs based on what you type, simply select the job you want and we will automatically send the message to the correct worker.
- Finally, you can tick the checkbox for “Message All Workers”, this will send the same message to every worker in your account. This can be useful for messages about traffic conditions, weather or other group announcements.
Define Message Subject
Once you have entered your worker information, you can enter a subject.
This should be quite simple, just enough to get your workers attention if they are looking at a large number of messages in a list.
Define the Message
Finally, you can enter your message. Messages can be quite large and can include links to other web pages if needed.
Incoming Message Notification
Workers can also reply, but can also create new messages to your dispatchers. These will only be seen by dispatchers who are logged in to vWork. Look for new messages in the top menu bar under messages.
Latest App Versions Only
Please ensure that your mobile workers have all upgraded to the latest version of vWork, as messaging is only supported in the current version of the app.
If you are using Android devices, you will need to upgrade to Android 4 or later in order to get the latest version of vWork.
If you are using iOS devices, you will need to upgrade to iOS7 or later in order to get the latest version of vWork.