Many vWork customers get their jobs from somewhere else: a CRM, a company database, a parent company. In this case, we always suggest using our API to automatically create jobs in vWork with no manual processes.
However, we have found that not all customers are comfortable with using an API, they just want to import jobs from a spreadsheet they already have. This is now supported via our bulk import tool.
Go to the Jobs tab in vWork and look for the tab that says “Import Jobs”.
The first step is to select which template you wish to use when importing your jobs. Once this is done, select the file you would like to upload. This needs to be a comma delimited text file or “CSV”. It needs to be less than 5MB and contain less than 200 rows of data. If your CSV file has a header row with column titles, make sure you tick that box.
Finally, you have the option of telling us how we should use each of the fields you are importing. Simply drag the blue “CSV Field” on the left and drop it on the “Job Field” on the right. Once you have finished mapping all your data, click the “Import Jobs” button.
A large job import may take a few minutes, but there is no need to wait while we do the hard work. We will send you an email when the import is finished.
We have a number of new roles coming up here at vWork as we continue to grow. At the moment, we have an opening in our software development team for a QA Tester. Here’s who we are…
- We are a small team, based in Auckland (Parnell). There are currently 8 of us working on building the best software we can and selling it around the world.
- If you want more information about the software we are building, the best thing to do is signup for a trial and have a play with it. (If you really want to impress us, find a couple of bugs and let us know.)
- The office is a casual space with music, shower, full kitchen, 3 BBQs on the deck and no dress codes.
- We offer flexible working hours but do ask that everyone attend a daily 10:00 standup meeting to ensure everyone is working to the same plan.
- We provide a communal staff lunch at least once a week to give the team a chance to share ideas and generally brainstorm how to take over the world.
- We are a fast moving team with an average of 1.82692308 software releases per week (We take numbers very seriously here).
- We operate as an Agile team, focusing on rapid delivery of software to solve real-world customer problems.
- vWork is a multi-tenanted SAAS product, meaning keeping customers happy is not a one-off challenge, it is ongoing and every software release needs to achieve this goal.
- Testing at vWork is not an easy job, there are many moving parts, including: the website, the vWork API, the Android app and the iOS app. Each release needs to ensure that these systems all continue to work together seamlessly.
- We build quickly and often using Github and Jenkins.
- We have automated test coverage for most of the codebase, but we need you to find the bits around the edges that we might have missed before a customer does. Ideally, you have some ideas on how we can increase our test coverage.
- We are looking for someone with at least a year or two’s experience in a similar role.
- As we are a small team, everyone pitches in where needed. Even though you are mostly testing, you may find yourself: helping with a new release, answering a few help desk queries, taking a few phone calls, debugging a customer problem, writing up help guides for new features or possibly just discussing the best way to catch a Kingfish or roast a pork shoulder.
If this sounds like a challenge you want to take on, please email firstname.lastname@example.org and let us know more about you.
Did you know you can create vWork logins for your customers? This afternoon we rolled out a whole host of improvements to the Customer Portal to make it even more powerful, some of the changes include:
You can now customise the address for your customer portal. Simply go to Customer Portal Settings and select your address. While on the settings page, you can also write a short paragraph to appear at the top of all your portal pages. This should include useful information like, contact phone number, office hours, etc… (Don’t forget to also upload your logo on the Settings page to really customise the look.)
If you would like to add a button on your website linking to your vWork customer portal, it’s as simple as cutting and pasting the sample code.
Customers can now create a login for themselves if you give them the site address. You need to select what permissions these new users get by default. Are they allowed to create new jobs for themselves? What templates are they allowed to use? (You can still choose to give more or less permission to a specific user if you need to.)
Finally, you can choose which parts of the template are displayed to your customer when they are creating or viewing jobs. Simply click on the icon and make your selection. Each field can be read only, required, hidden or optional.
The new customer portal is also fully responsive and works on most tablets and smartphones.
If you are already using customer portal, your existing customers should be able to continue using the portal as they have been. (We will alert them about the new address the next time they log in.) But you now have the ability to customise even more of their view if you choose to.